Tech Jobs: Technical Account Manager

Organization:  Alchemy

Location: San Francisco

Role: Technical Account Manager

Salary: $33,000 – $ 75,000

About Alchemy

Our goal is to democratize blockchain access for one billion people. The Alchemy Platform is an industry-leading developer platform crafted to simplify blockchain development. We’ve established cutting-edge infrastructure in this realm, facilitating over $105 billion in transactions for tens of millions of users across 99% of countries globally.

Drawing from extensive expertise in massively scalable infrastructure, AI, and blockchain, the Alchemy team comprises veterans from esteemed companies and academic institutions such as Google, Microsoft, Facebook, Stanford, and MIT.

Recently, Alchemy secured a Series C1 funding round at a valuation of $10.2 billion, with Lightspeed and Silver Lake leading the investment. Previously, our backers included a16z, Coatue, Addition, Stanford University, Coinbase, Google’s Chairman, Charles Schwab, and executives from prominent organizations.

Powering leading blockchain firms worldwide, Alchemy has garnered attention from notable publications like TechCrunch, Forbes, Bloomberg, and others.

To fulfill our mission of expanding blockchain adoption, we seek a Technical Account Manager to propel growth within our enterprise clientele and drive pivotal business outcomes. This entails devising account strategies and formulating GTM/product motions to enhance the presence of key accounts on Alchemy.

In this capacity, you’ll collaborate closely with the Technical Account Manager Lead to assess the health of the enterprise customer base and devise strategies for nurturing these relationships. You’ll engage with various teams across the company, including leadership and our founders, presenting significant opportunities for learning and advancement during this transformative phase of the company.

The ideal candidate will possess a track record of developing enterprise-facing materials and establishing customer pipelines that drive successful deals. Additionally, a keen interest in web3 and the underlying blockchain technology is crucial.

Key Responsibilities:

• Assess customer health and offer proactive guidance to enhance operational efficiency and expand revenue streams.
• Identify growth opportunities and elevate product adoption rates among customers, fostering retention.
• Engage regularly with diverse stakeholders, including executives, operational teams, developers, and cross-functional units.
• Collaborate with Product + Engineering to introduce new products and features to major enterprise clients.
• Oversee customer implementations and executive interactions.
• Provide strategic advice on Web3 infrastructures through comprehensive discovery and understanding of customer environments.
• Employ creative problem-solving and product strategy to achieve over 100% net retention within the enterprise customer base.
• Leverage tools, knowledge, and influence to address customer needs effectively.
• Stay abreast of Web3 ecosystem developments to identify industry trends, customer requirements, and market opportunities.

What We Seek:

• 4-8 years of experience in roles such as Technical Account Manager, Account Executive, Solutions Engineer, or Customer Product Engineer.
• Passion for Web3, including a deep understanding of core Ethereum principles, scaling mechanisms, and L1/L2/L3 solutions.
• Prior startup experience.
• Technical background preferred.
• Strong analytical skills.
• Creative problem-solving abilities.
• Excellent written and verbal communication skills.
• Humility and a thirst for learning.
• Adaptability.
• Curiosity.
• Drive for success.
• Growth mindset.

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