Non Tech Jobs: Partner Success Manager

At Matter Labs, our mission is to advance personal freedom for all through innovative technology. We see ourselves not just as a company, but as a dedicated team united by this singular goal (see ZK Credo).

To realize this vision, we’re developing zkSync—an openly accessible, fully transparent technology stack and network built atop Ethereum, owned and governed by its community. Leveraging advanced zero-knowledge proof cryptography, we’re scaling Ethereum infinitely while upholding security and decentralization. Backed by a world-class team, a community of over 1 million supporters across Twitter and Discord, and substantial funding, we have the resources to achieve our mission.

We’re seeking a Partner Success Manager to join our Business Development Team. In this role, you’ll be responsible for cultivating and expanding relationships with key partners and customers. Acting as their primary point of contact, you’ll ensure their needs are met and expectations exceeded. Collaborating closely with our engineering team, you’ll facilitate seamless communication and support to address any technical issues. Moreover, you’ll work with clients to co-design go-to-market (GTM) strategies that drive growth and maximize value for both parties.

Responsibilities:

• Partner Relationship Management: Cultivate and maintain strong relationships with key partners, serving as their trusted advisor and advocate within the company.
• Daily Support: Act as the primary point of contact for partners, addressing inquiries, concerns, and requests promptly and professionally.
• Technical Liaison: Collaborate closely with our engineering team to ensure partners receive the technical support needed to leverage our products and services effectively.
• GTM Strategy Development: Co-design tailored GTM strategies with partners, aligning with their business objectives to drive mutual success and growth.
• Performance Monitoring: Monitor key account metrics and performance indicators, identifying optimization opportunities.
• Cross-functional Collaboration: Foster partnerships with internal teams (sales, marketing, product development) to support client needs.
• Feedback Loop: Gather partner feedback to drive continuous improvement and inform strategic decisions.
• Market Insights: Stay updated on industry trends and competitive dynamics to inform strategic initiatives.

Preferred Qualifications:

• 3+ years in partner-facing or customer relationship management roles.
• Passion for contributing meaningfully to the crypto industry.
• Strong project management and communication skills.
• Cross-team collaboration abilities.
• Solid understanding of blockchain technology.
• Ownership mindset with a track record of project success.

Working at Matter Labs:

At Matter Labs, you’ll have the freedom to work how, when, and where you want—all positions are 100% remote, with optional travel. We operate in lean, nimble teams with no time tracking or bureaucracy, focusing solely on results. Our diverse team and community value politeness, respect, and freedom of expression.

If this resonates with you, apply now for prompt feedback.

Read more about working at Matter Labs [here](link to the page).

Important: We are a remote-first company operating across time zones from UTC-5 to UTC+7