Non tech jobs: Partner success Manager
Role: Partner Success Manager
APPLY NOW
About IOV Labs
At IOV Labs, our mission is to empower the next generation of fintech innovators by providing them with decentralized tools and technology to shape a new global economy. We are dedicated to developing, promoting, and supporting the RSK Blockchain, a Bitcoin merge-mined smart contract platform known for its world-leading security. Additionally, we are actively involved in creating the RSK Infrastructure Framework (RIF) to equip our partners with the necessary resources for building decentralized applications and innovative Open Finance services on the RSK Blockchain. Every day, our teams are committed to advancing a more decentralized world, working towards a future that is both freer and fairer.
Role
We are in search of an experienced Customer Success Manager to help us expand and enhance our partner network. In this role, you will take charge of crafting a seamless and enriching Partner Journey while driving metrics such as Net Promoter Score (NPS), partner retention, and commercial growth through up-selling and cross-selling initiatives. This position will report directly to the Head of Customer Success.
Your Responsibilities:
- Create a comprehensive customer success strategy encompassing proactive outreach and formal business reviews for strategic partners, as well as streamlined and efficient services for core partners.
- Translate these strategies into actionable tactics and deliverables aimed at achieving measurable metrics.
- Solicit feedback from partners and actively contribute to the product roadmap by incorporating their insights.
- Serve as the advocate for partners within the organization, collaborating closely with Product, Partnership, and Marketing teams to ensure that partner needs and concerns are thoroughly understood, prioritized, and resolved.
- Identify opportunities for ongoing partner growth, even after product integration.
- Implement industry-leading best practices and processes to ensure consistent, scalable, and repeatable outcomes.
- Drive tangible value for partners and their end-users.
- Play a key role in fostering a company-wide culture centered around Customer Success.
Qualifications:
- A minimum of 5 years of experience in a Customer Success Manager or a related role.
- Exposure to the cryptocurrency infrastructure industry.
- Demonstrated achievement of revenue growth through cross-selling and up-selling, reflecting a strong “revenue-focused” mindset.
- Exceptional interpersonal abilities with a proven track record of delivering tangible results.
- Proficiency in developing client-centric strategies, executing them, monitoring performance, and achieving predefined objectives.
- Outstanding communication skills and a talent for cultivating positive business relationships.
- Technical proficiency relevant to the product or service being offered.
- A strong sense of accountability and personal organization.
- A verifiable history of driving customer satisfaction and enhancing the overall customer experience.
- Previous experience in managing high-profile accounts and engaging with executive-level individuals.
What You’ll Receive:
- A competitive salary, including quarterly cash bonuses based on performance, as well as equity-like bonuses.
- Provision of a laptop and any necessary work-related tools.
- The flexibility of working 100% remotely from anywhere in the world as an External Employee.
- Access to a global WeWork membership.
- Adaptable working hours, allowing you to work according to your most productive schedule.
- Paid holidays and personal leave days to ensure work-life balance.
- The opportunity to engage with cutting-edge technology through challenging and unique projects.
- Membership in an internationally diverse and dynamic team, guided by a clear vision and strategy.
- Access to training programs to expand your knowledge of cryptocurrency.
- Weekly informative sessions hosted by our Research & Innovation team, where you can delve into the world of blockchain technology, its challenges, and solutions.
- Language courses in English, Spanish, or Chinese to support your professional growth.
- An employee assistance program providing legal, financial, family, psychological, healthcare, and wellness counseling services for both you and your family
IOV Labs Mission, Vision, & Purpose
-
-
- Our purpose is to… build a more decentralized world, for a freer and fairer future.
- Our vision is… a safe and equitable global financial system that enables everyone to participate and prosper
- .We’re on a mission to… provide the next generation of fintech innovators with the decentralized tools and technology to build a new global economy.
-
IOV Labs Values
-
- Focus
- Take Responsibility
- Make it Useful
- Stay Open
- Be Fair
We are eager to discover your potential!
At IOV Labs, we wholeheartedly embrace diversity and take pride in being an equal opportunity employer that welcomes all qualified candidates. We do not discriminate on the basis of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
APPLY NOW
Discover more from Dipprofit
Subscribe to get the latest posts sent to your email.
